My name is Zach Speck and my wife and I recently purchased a puppy named Ember from ShibaPup.com.

Danielle and her father (whose name I unfortunately forgot) are very professional and to the point. At times I felt like I was irritating them with my phone calls, I just wanted to make sure everything worked out well. It was somewhat difficult to keep in contact with them, but everything seemed to go well enough in the end.

When we first received Ember we renamed her Maya. When I picked her up at the airport she was immediately very sweet and affectionate. She let me hold her and seemed extremely happy to be held again after her long flight from North Carolina. The car ride home was very pleasant - she just curled up at the back of her cage and slept. When I got her home she adjusted very well. The first few nights I had her sleep with me in my bed (which I understand isn't something everyone will do, it was just my personal choice). I felt like she bonded with me very quickly and we had a very good relationship. After the first few nights in my bed I began to have her sleep in the cage she came in, but I put an unwashed pillowcase in her cage so that she could feel comfortable. The first few weeks she had quite a few accidents on the carpet, but I felt that was more of a lack of my own training than a problem with Maya.

Nowadays Maya is active, happy and EXTREMELY sweet. She's the perfect companion dog for my wife who emigrated from South America. When my wife is struggling with homesickness Maya always cheers her up and is very attentive to her needs. We all love going on walks at the park and playing fetch. She's an excellent dog for our apartment, and only barks at empty boxes we leave lying around the apartment (which is more cute than annoying).

Overall I'm extremely satisfied with the experience. Maya's health and temperament is excellent, and we're extremely grateful to have her. The customer service could improve, but it definitely could be worse as well.

Thank you!